Director, User Experience
Mobile Dealer is seeking a Director of User Experience and Design to lead Consumer UX teams across its portfolio of products and build the best experience for consumers & the automotive industry. The candidate must have leadership capabilities to manage multiple teams across functions and locations while delivering on aggressive deadlines. This role advocates for user centered design techniques, data driven decision processes and high quality aesthetics all while being the conduit to senior executives on the status of projects across a broad assortment of product families. Our ideal candidate must be a creative thinker and self-starter who can manage a team driving ideation and execution. As a product design leader, they must demonstrate vision and strategy, well-honed judgment, and a high bar for quality.
Geography
USA, Canada, UK, Europe
Responsibilities
- Lead a user-centric vision, strategy, and execution of the user experience
- Work closely with the product team as stakeholders to create best in class user experiences while driving measurable results
- Work collaboratively with business stakeholders to define priorities, build consensus, and coordinate design schedules across multi-discipline teams
- Drive business case development for strategic technical projects
- Lead, mentor and guide a group of talented UX designers, UX Architects, and User Researchers
- Demonstrate thought leadership by contributing subject matter expertise in the areas of information architecture, interaction design, visual design, user experience best practices, user research, and online user behavior
- Contract and vendor negotiation and management
- Drive executive sponsorship by connecting and communicating the user flow and design vision to align design activities with business goals
- Establishment and measurement of customer facing metrics such as competitive analysis, product satisfaction, usability efficiency, and ease of use
Qualifications:
- 10+ years of experience in User Experience both practicing and leading teams in all the disciplines of user experience
- Extensive experience in research and new product development utilizing Lean UX methods
- Specific and substantial experience designing B2C experiences & software
- Experience establishing, leading, and inspiring highly talented and productive user experience teams through mentoring, collaborating and coaching
- Experience in iterative software delivery methodologies like Agile and SCRUM
- Executive presence with a smooth, dynamic presentation style with the ability to inspire team confidence and respect
- Demonstrated ability to drive designs that achieve business results
- Passion and experience working with engineering, product and marketing teams
- Knowledge of current UX Design strategies and trends across web and mobile platforms
- Deep understanding of web and mobile technologies, CSS3, HTML5, and responsive web design
- Bachelor degree required or equivalent experience, Graduate work in Design, Human Factors, or Computer Science a plus
- Substantial experience leveraging user research and analytics data to transform software
- Automotive industry experience preferred, but not absolutely necessary