Car Dealership Mobile App by Mobile Dealer Helps L.A.N.D Auto Group to Increase Service Appointments and Retention
Ottawa, Ontario – March 6, 2018 –Mobile Dealer, the leading car dealership mobile app provider that grows sales, service, parts and F&I revenue for auto groups, announced today a partnership with L.A.N.D Auto Group to launch car dealership mobile app & geo-fencing solution for their Lacombe Ford and Drayton Valley Ford dealerships.
The partnership provides L.A.N.D Auto Group with a branded mobile customer engagement app that is purpose-built to increase auto & service sales and improve loyalty & referrals. Customers and shoppers simply download the free dealer-branded mobile app to their smartphone. One-to-one mobile engagement empowers the dealership to deliver a personalized customer experience with innovative features such as roadside assistance, test drive scheduling, mobile offers, customer referral programs and digital loyalty reward programs. In addition, customers can schedule a service appointment and access service history records with the click of a button. Full access to the dealership’s inventory gives shoppers the opportunity to research car models, and access information about available F&I options.
“We had an app with another developer for the last few years and loved the concept of a dealership app to communicate with our customers effectively. However, as a forward-thinking group, we are always trying to improve and stay open to other opportunities,” saidKelsey Bilyk, Marketing Director, L.A.N.D Auto Group. “When Mobile Dealer reached out with their product it was a no-brainer to make the switch. The design and user interface is sleek, easy to use and we can seamlessly make real-time updates and changes in house. But more importantly it will serve our customers better by integrating current manufacturer apps within our own dealership app; it’s a one-stop-spot for everything vehicle on your phone. By directly connecting through our customers’ smartphones, we’re delivering engaging experiences for every customer we serve in a meaningful way that improves their ownership experience. Plus, the price is very affordable and we feel the product developed and offered by Mobile Dealer is best in the industry.”
“L.A.N.D Auto Group is among the leaders at the forefront of embracing geo-fencing and a car dealership mobile app to enhance their customer experience,” saidTony della Busa, President & CEO, Mobile Dealer.“In a connected, service-driven auto industry, ‘mobile customer engagement’ — the ability to attract, acquire, nurture, retain and grow long-term customer relationships – is the key to growth. We’re excited to work with L.A.N.D Auto Group and take their growth to the next level.”
Car Dealership Mobile App Retains Customers Throughout Their Vehicle Ownership Cycle
Mobile Dealer empowers auto groups and dealerships to acquire and retain customers throughout their vehicle ownership cycle by providing a personal value-added service via the customers’ smartphone. The Mobile Dealer hosted service gives dealerships a competitive advantage by leveraging location-based mobile technology to enable sales and service staff to send captivating notifications to customers and shoppers’ smartphones based on proximity to the dealership property, as well as, their competitors’ property. Integrated with the dealers’ existing inventory and service system, key features and benefits include:
Schedule Service– enable clients to easily book a service appointment. Increase number of appointments with mobile service reminders.
Vehicle Inventory –sell more inventory, services, leases, lease renewals, maintenance, accessories, parts, body shop and rental services.
Mobile Offers– increase customer spend on services, inventory and accessories with compelling coupons i.e. oil change, brake service, tune up, etc.
Loyalty Rewards– be more competitive and improve customer retention by rewarding customers for frequent purchases i.e. oil changes, maintenance.
Push Notifications– drive customer action by sending geo-targeted alerts directly to your customer’s mobile device i.e. specials, new inventory, referrals, service reminder, events, etc.
Geo-Fencing Notifications– stay top of mind by launching targeted digital campaigns to alert customers and shoppers when they drive by your location and your competitors’ lot i.e. specials, new inventory, events, etc.
Live Chat– integrate your existing live chat service to convert more service and sales opportunities
Roadside Assistance– improve customer satisfaction with a one-touch roadside assistance call button.
Financing– increase the number of applicants by enabling potential clients to inquire and apply for car loan or lease via easy to use application form.
Online Reviews– increase referrals and reviews by digitally prompting happy and loyal customers to leave a review i.e. Google Reviews, Facebook, Dealerrater, etc.
Analytics– detailed reports on competitive shopper visits, user downloads, user activity, mobile offer redemption, loyalty redemption, customer and prospect geo-targets, referral tracking, etc.
Manufacturer Apps– integration with all manufacturer apps.
About Mobile Dealer|Car Dealership Mobile App
Mobile Dealer is the leading provider of car dealership mobile app solutions that grow sales, service, parts and F&I revenue for auto groups. Mobile Dealer helps dealerships to increase pre-orders, service appointments and F&I profitability with its product portfolio, including Mobile Dealer App, Digital Loyalty Rewards, Geofencing, Customer Portal and Mobile Payments solution. Your App Genius™––www.mobile-dealer.com
car dealership mobile app, Mobile Dealer, the Mobile Dealer logo, the Mobile Dealer M, and Your App Genius are registered trademarks of Mobileinstein Software Inc. All other trademarks are the property of their respective owners.