Automotive Dealership App by Mobile Dealer Empowers Affinity Auto Group to Improve Customer Acquisition and Service Retention
Ottawa, Ontario – May 14, 2018 – Mobile Dealer, a leading provider of intelligent automotive dealership app & geofencing solutions, announced today that Affinity Auto Group has selected Mobile Dealerto improve customer acquisition and service retention across its four dealerships, including Champion Chevrolet of Avon, Southfork Chrysler Dodge Jeep RAM, Mid County Chrysler Dodge Jeep RAM FIAT, and Northside Imports Houston Alfa Romeo FIAT Maserati. The partnership will help Affinity Auto Group family of dealerships to increase shoppers on lot, convert more buyers to customers, increase monthly service ROs, and improve service retention. Download App – iPhone Android
“The customer experience is always top-of-mind at all of our dealerships as we continue to find ways to evolve our business with leading edge technology,” said Tim Roberts, Principal, Affinity Auto Group. “Our customers continue to move toward a mobile-first approach and we are happy to accommodate their preferences. That said, our partnership with Mobile Dealer helps us to create a unique one-to-one connection between our customers and our sales & service staff. This allows for better communication that leads to improved customer experiences.”
“We are honoured to partner with Affinity Auto Group and help their family of dealerships to drive higher levels of customer satisfaction, revenue and service retention,” said Tony della Busa, President & CEO, Founder of Mobile Dealer. “Mobile customer engagement and geo-fencing is one of the most highly effective lead generation and customer retention tools in the automotive industry. Leveraging this advanced mobile technology, Affinity Auto Group’s dealerships are maximizing opportunities which is resulting in increased customer acquisition and loyalty across their dealerships.”
Automotive Dealership App:
Be More Competitive with Mobile Engagement & Geo-Fencing
Mobile Dealer empowers auto groups and dealerships to acquire and retain customers throughout their vehicle ownership cycle. The automotive dealership app & geofencing solution provides a competitive advantage by leveraging location-based mobile technology to enable sales and service staff to send captivating notifications to customers and potential buyers’ smartphones based on proximity to the dealership property, as well as, their competitors’ property. Integrated with the dealers’ existing inventory and service system, key features and benefits for mobile customers include:
- Schedule Service – enable customers to easily book a service appointment.
- Vehicle Inventory – sell more inventory, services, leases, lease renewals, maintenance, accessories, parts, body shop and rental services.
- Mobile Offers – increase repeat visits and customer spend on services, inventory and accessories with compelling coupons i.e. oil change, brake service, tune up, etc.
- Loyalty Rewards – be more competitive and improve customer retention by rewarding customers for frequent purchases i.e. oil changes, maintenance.
- Push Notifications – drive customer action by sending geo-targeted alerts directly to your customer’s mobile device i.e. specials, new inventory, referrals, service reminder, events, etc.
- Geo-Fencing Notifications – stay top of mind by launching targeted digital campaigns to alert customers and shoppers when they drive by your location and your competitors’ lot i.e. specials, new inventory, events, etc.
- Live Chat – integrate your existing live chat service to convert more service and sales opportunities
- Roadside Assistance – improve customer satisfaction with a one-touch roadside assistance call button.
- Financing – increase the number of applicants by enabling potential clients to inquire and apply for car loan or lease via easy to use application form.
- Online Reviews – increase referrals and reviews by digitally prompting happy and loyal customers to leave a review i.e. Google Reviews, Facebook, Dealerrater, etc.
- Analytics – detailed reports on user downloads, user activity, mobile offer redemption, and loyalty program, etc.
- Dealer Web Communications Portal – web-based management system allows dealer admin to update app, manage content and graphics, and schedule push notifications, geo-fence, mobile offers and loyalty programs, all in real time.
- Manufacturer Apps – integration with all manufacturer apps.
- More Info – www.mobile-dealer.com/solutions
About Mobile Dealer| Automotive Dealership App
Mobile Dealer is a leading provider of intelligent automotive dealership app & geofencing solutions for auto groups and dealerships. Leveraging customers and shoppers smartphones, Mobile Dealer gives dealerships the power to increase shoppers on your lot, convert more buyers to customers, increase monthly service ROs, and improve service retention. Your App Genius™
automotive dealership app, Mobile Dealer, the Mobile Dealer logo, the Mobile Dealer M, and Your App Genius are registered trademarks of Mobileinstein Software Inc. All other trademarks are the property of their respective owners.