Automotive Dealer App by Mobile Dealer Helps Plaza Auto Group to Enhance the Customer Experience
Ottawa, Ontario – December 6, 2019 –Mobile Dealer, the leading automotive dealer app solution provider that grows sales, service, parts and F&I revenue for auto groups, announced today that Plaza Auto Group selected Mobile Dealer to grow its business and be more competitive. The mobile app solution is helping the auto group to engage customers and shoppers directly through their smartphone with targeted notifications and compelling digital marketing campaigns.
Customers and shoppers simply download the free Plaza-branded automotive dealer app to their smartphone and/or tablet. One-to-one mobile engagement empowers the dealerships to deliver a personalized customer and shopper experience with service scheduling, roadside assistance, live chat, inventory browsing, test drive scheduling, mobile offers, customer referral programs and digital loyalty reward programs, to name a few.
“While our website is important for providing dealer-specific info to visitors, we lose the one-to-one connection once they leave our site, saidAdam Stein, General Manager, Plaza Auto Group.“Our automotive dealer app keeps us directly connected with our customers and shoppers directly through their smartphone wherever they are.”
“We’re delighted to be partnering with Plaza Auto Group to deliver unparalleled mobile experience,” saidTony della Busa, President & CEO, Mobile Dealer. “The automotive dealer app is helping Plaza to create a unique one-to-one connection between staff and guests, allowing for more intelligent engagement that leads to repeated visits to their dealership, monetized marketing initiatives, improved customer experiences, and ultimately increased sales.”
Automotive Dealer App: Be More Competitive and Deliver an Enhanced Customer Experience
Mobile Dealer empowers dealerships to deliver above-and-beyond experiences by providing a local and personal value-added service via the customers’ smartphone. In addition to compelling customer-facing functions, the Mobile Dealer cloud-based automotive dealer app system gives dealerships a competitive advantage by leveraging location-based mobile technology to enable sales and service staff to send captivating notifications to customers and shoppers’ smartphones based on proximity to the dealership property, as well as, their competitors’ property. Integrated with the dealers’ existing inventory and service system, key features and benefits include:
Schedule Service– enable clients to easily book a service appointment. Increase number of appointments with mobile service reminders.
Vehicle Inventory –sell more inventory, services, leases, lease renewals, maintenance, accessories, parts, body shop and rental services.
Mobile Offers– increase customer spend on services, inventory and accessories with compelling coupons i.e. oil change, brake service, tune up, etc.
Loyalty Rewards– be more competitive and improve customer retention by rewarding customers for frequent purchases i.e. oil changes, maintenance.
Push Notifications– drive customer action by sending geo-targeted alerts directly to your customer’s mobile device i.e. specials, new inventory, referrals, service reminder, events, etc.
Geo-Fencing Notifications– stay top of mind by launching targeted digital campaigns to alert customers and shoppers when they drive by your location and your competitors’ lot i.e. specials, new inventory, events, etc.
Live Chat– integrate your existing live chat service to convert more service and sales opportunities
Roadside Assistance– improve customer satisfaction with a one-touch roadside assistance call button.
Financing– increase the number of applicants by enabling potential clients to inquire and apply for car loan or lease via easy to use application form.
Online Reviews– increase referrals and reviews by digitally prompting happy and loyal customers to leave a review i.e. Google Reviews, Facebook, Dealerrater, etc.
Analytics– detailed reports on user downloads, user activity, mobile offer redemption, and loyalty program, etc.
Automotive Dealer App Communications Portal– web-based management system allows dealer admin to update app, manage content and graphics, and schedule push notifications, geo-fence, mobile offers and loyalty programs, all in real time.
Mobile Dealer is the leading provider of automotive dealer app solutions that grow sales, service, parts and F&I revenue for auto groups. Mobile Dealer helps dealerships to increase pre-orders, service appointments and F&I profitability with its product portfolio, including Mobile Dealer App, Digital Loyalty Rewards, Geofencing, Customer Portal and Mobile Payments solution. www.mobile-dealer.com
Automotive Dealer App, Auto Dealership App, Mobile Dealer, the Mobile Dealer logo, the Mobile Dealer M, and Your App Genius are registered trademarks of Mobileinstein Software Inc. All other trademarks are the property of their respective owners.